Cisco Collaboration

Duration:80Hour


Description:

For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions.

 

Implementing Cisco Collaboration Devices (210-060)

1.0 Describe the Characteristics of a Cisco Unified Communications Solution

1.1 Describe the Cisco Unified Communications components and their functions

1.2 Describe call signaling and media flows

1.3 Describe quality implications of a VoIP network

2.0 Provision End Users and Associated Devices

2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

2.2 Create or modify user accounts for Cisco Unified Communications Manager

2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

2.4 Create or modify endpoints for Cisco Unified Communications Manager

2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

2.6 Describe how calling privileges function and how calling privileges impact system features

2.7 Create or modify directory numbers

2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote   destination configuration

2.9 Enable end users for Cisco Unified IM and Presence

2.10 Verify user features are operational

3.0 Configure Voice Messaging and Presence

3.1 Describe user creation options for voice messaging

3.2 Create or modify user accounts for Cisco Unity Connection

3.3 Describe Cisco Unified IM and Presence

3.4 Configure Cisco Unified IM and Presence

4.0 Maintain Cisco Unified Communications System

4.1 Generate CDR and CMR reports

4.2 Generate capacity reports

4.3 Generate usage reports

4.4 Generate RTMT reports to monitor system activities

4.5 Monitor voicemail usage

4.6 Remove unassigned directory numbers

4.7 Perform manual system backup

5.0 Provide End User Support

5.1 Verify PSTN connectivity

5.2 Define fault domains using information gathered from end user

5.3 Troubleshoot endpoint issues

5.4 Identify voicemail issues and resolve issues related to user mailboxes

5.5 Describe causes and symptoms of call quality issues

5.6 Reset single devices

5.7 Describe how to use phone applications

 

Implementing Cisco Video Network Devices (210-065)

1.0 Video Concepts

1.1 Describe the functional components of video solutions

2.0 Endpoint Configuration

2.1 Describe video product models

2.2 Describe environment recommendations

2.3 Implement desktop endpoints and surveillance cameras

2.4 Describe features and functions

3.0 Troubleshooting and Support

3.1 Describe troubleshooting methodologies

3.2 Identify endpoint issues

3.3 Collecting system information

3.4 Manage configuration

3.5 Implement key CLI commands

3.6 Monitor events and alerts

4.0 Conferencing Concepts

4.1 Describe multi-point control units

4.2 Describe conferencing features

4.3 Describe scheduling vs adhoc vs on demand features